Microsoft Dynamics CRM for Business
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as a CRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. It is part of the Microsoft Dynamics family of business applications.
Features
- Manage company’s contact, support, sales, marketing, and all data in one place
- Create template Word and Excel files from data for quick reports
- Visualize data with dashboards and charts
In the age of digital marketing, engaging people through traditional marketing means are becoming obsolete. Attracting customers is more interesting both ways, to business owners and their customers, by using the principles of inbound marketing. To achieve this, businesses must be ready to invest in a right software to help them in inbound marketing which also involves harnessing the power of social media.
Some key features:
- Helps in fostering leads and supports its conversion
- Allows for quick adaptation of marketing strategies
- Encourages better decision-making for strategic marketing
- Integrates various social media seamlessly under one environment
- Provide self-service support
- Automate self-service with virtual agents and rich knowledge-base portals.
- Personalize customer service engagements
- Personalize customer interactions with tailored experiences.
- Empower teams with tools for increased agent productivity
- Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
- Optimize service with actionable insights
- Leverage AI-driven insights and analytics to improve agent and customer experiences.
- Deliver proactive service with IoT
- Embedded IoT signaling and alerts detect and correct problems before your customers even notice that anything’s wrong.
Resolve customer issues the first time, every time
- Deliver proactive service
- Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.
- Optimize scheduling with AI
- Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.
- Ensure a first-time fix resolution
- Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.
Activate digital selling
- Meet buyers where they are
- Upgrade buying experiences with today’s must-have digital sales and remote engagement.
- Build relationships
- Add a personal touch in a digital world with connected data across LinkedIn Sales Navigator, Dynamics 365, and Microsoft 365.
- Collaborate seamlessly
- Deliver frictionless engagement with a connected sales team.
- Boost seller productivity
- Enable productivity anywhere, anytime by using intuitive and intelligent tools.
- Adapt to rapid changes
- Make faster, more informed decisions using real-time sales insights and extensible and scalable sales solutions.
- Provide self-service support
- Personalize customer service engagements
- Empower teams with tools for increased productivity
- Optimize service with actionable insights
- Deliver proactive service with IoT
